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Changes / Returns / Refunds

Cancel / Change order キャンセル

“Change / cancellation” of order contents after payment is complete can not be accepted.

Returns / Changing orders 返品

As a result of a customer mistake (example: wrong product / wrong quantity), order changes, returns, and refunds are not possible.
If the product you ordered is different from the product which arrives, please contact us within 7 days from the product shipping date. We will provide a full refund of the product price and shipping fee.

Order has not been delivered 配達不能

Due to long-term absence, receipt refusal, address errors, etc., the customer did not accept the package delivery before the shipping company’s storage deadline (about one week), we will dispose of the product for food hygiene retention.
Please note, at that time, we will charge the full amount of the product price.

Customer support

Orders are accepted 24 hours a day, 7 days a week on this site.

corporations / sole proprietors only

Orders and inquiries by phone

11:00〜17:00 Only available on Wednesday, Thursday, Friday (holidays excluded)

Inquiries by form

Business days and hours
  • Hakomatsu warehouse store
    Fukuoka, Higashi Ward, Hakomatsu 3 Chome-22-19
09:00 ~ 17:00